Refund Policy


9.1. The Buyer-consumer shall have the right to refuse the Purchase – Sale Agreement concluded by electronic means of communication without giving a reason therefor within 14 (fourteen) days from the date of delivery (receipt) of goods, or if the Buyer-consumer has ordered more than one product in a single order and products are delivered separately – from the day of delivery (date of receipt) of the last product, or if goods are delivered in different batches or in parts, - from the date of delivery (receipt) of the last batch or part, except for the agreements listed in clause 2 of Article 6.22810 of the Civil Code. The Buyer may refuse the Agreement by electronic means of communication by sending a notice on the refusal of the Purchase – Sale Agreement to the Seller by e-mail: ( The Buyer’s notice shall clearly indicate the Buyer’s refusal of the Agreement. The Buyer shall also provide a purchase document (invoice, receipt, etc.), presenting this document to the Goods Distribution Point or by sending its copy together with the notice of the refusal of the Agreement, evidencing that the goods were purchased from the Seller. When purchasing several goods under a single Agreement, his right of refusal shall be valid in respect of both all the goods and one or more products. Conditions laid down in clauses 9.2 – 9.8 below shall apply when goods are returned by a Buyer-consumer.

9.2. Goods shall be returned to the Seller not later than within 14 (fourteen) calendar days from the day of sending a message on refusal of the Purchase – Sale Agreement to the Seller. The Buyer shall be responsible for properly packaging goods for return. The Buyer shall bear direct expenses of the return of goods, unless the Seller instructs the Buyer otherwise having received a notice on the refusal of the Agreement.

9.3. The Buyer shall return goods only through intermediaries (couriers) at his own choice. The address for delivering the Goods:  T. Masiulio str. 18P, LT-52460 Kaunas, the Republic of Lithuania,

9.4. Money for the goods returned, including the amounts paid by the Buyer for the delivery for the ordered Goods, shall be returned to the Buyer after the goods are returned to the Seller. In cases where only a part of the purchased goods is returned, delivery expenses shall not be reimbursed. The Buyer agrees that money shall be returned to him by a bank transfer to the account which was used to make the payment. 

9.5.    The Seller shall not be considered to have violated conditions of return of money, if he is unable make a transfer at the fault of the Buyer (e.g. inaccurate data, etc.).

9.6. Having purchased goods of poor quality, the Buyer may ask to exchange goods of inappropriate quality with appropriate goods, to reduce the price of goods or to return goods and recover the amount paid therefor. Goods of poor quality shall be exchanged or returned in accordance with the procedure of these Rules and legal acts of the Republic of Lithuania.

9.7. The Buyer shall act in accordance with the following conditions when returning goods:
9.7.1. the goods returned shall be in their original packaging or in another orderly package;

9.7.2. goods shall be unused, marketable (with undamaged labels, unremoved protective films, etc.). Returned goods of poor quality shall not be subject to requirements of this clause);

9.7.3. the goods returned shall come in the same assembly as received by the Buyer;

9.7.4. when returning goods, Buyer shall  submit to the Seller the purchase document issued by the Seller and the order confirmation sent by the Seller by e-mail. 
9.8. If the goods returned are damaged, disorderly and/or inappropriately packaged or not in full composition, the Seller shall have the right to refuse to accept the goods returned and to return the money paid by the Buyer for the goods being returned.