1.1. Seller – UAB "Korme", company established and operating in accordance with laws of the Republic of Lithuania, legal entity code 306174014, registered office address Virginijaus Druskio str. 6-18, LT-04305 Vilnius, Lithuania, VAT code LT100015463019, data about the company collected and stored in the Register of Legal Entities of the Republic of Lithuania.
1.2. Buyer – person purchasing goods and services at the Store or using the Store. The Buyer – Consumer shall be a natural person at least 18 years old, who plans to purchase good or services from Seller for personal family or household needs, for purposes unrelated to business or occupation. The Buyer entrepreneur shall be a natural or legal person, who plans to purchase goods or services from Seller for business or occupation-related purposes. The Buyer, who is a legal person, shall act through his authorized representative registered at the Store in accordance with the established procedure.
1.3. Store – an electronic store operated and administered by the Seller accessible online at www.korme.lt.
1.4. Rules – these rules on distant purchase – sale of goods laying down the rights and duties of the Buyer and the Seller, conditions of purchase of goods and services offered by the Seller and of payment therefor, procedure of delivery and return of goods and services, liability of the parties and other provisions related to the purchase – sale of goods and services at the Store.
- GENERAL PROVISIONS
2.1. These Rules shall be a binding legal document establishing mutual rights, obligations and liability of the Buyer and the Seller, as well as other provisions related to the sale - purchase of goods and services offered by the Seller, when purchasing goods or services at the Store.
2.2. The Buyer may purchase goods and services at the Store only having accepted the Rules. After the Buyer confirms having read the Rules, he undertakes to comply therewith and to execute them. By purchasing goods and services at the Store, the Buyer agrees with the application of the Rules and confirms that he has understood them. If the Buyer did not read and / or understand the Rules or disagreed with them, he cannot purchase goods and services at the Store and should not place any orders for the purchase of Goods.
2.4. The Seller shall have the right to amend the Rules. Amendments to the Rules shall take effect after they are published at the Store. If the Buyer uses the Store in any way after the publication of amendments to the Rules, he shall be considered to have agreed with all amendments to the Rules. The valid version of the Rules can be https://korme.lt/pages/rules-of-purchase-sale-of-goods-at-kormotech-online-store
2.5. The term “Goods” used hereinafter in the Rules shall cover both goods and services, unless explicitly stated or the context dictates otherwise.
- PLACING AN ORDER. ENTERING INTO THE PURCHASE – SALE AGREEMENT
3.1. Buyers shall register by completing the registration form and providing the necessary data therein (hereinafter - Registration Data). Buyers themselves shall be responsible for the correctness of the Registration Data.
3.2. In order to purchase goods, the Buyer shall place an order at the Store by completing an electronic order form.
3.3. A separate Purchase – Sale Agreement shall be concluded for each order of the Buyer according to the current version of these Rules valid at the time of submitting the Order.
3.4. A Purchase – Sale Agreement shall be considered concluded by the Buyer and the Seller when the Buyer: (i) submits an order and forms a basket of goods following the instructions of the Seller, and specifies his delivery address; (ii) reads the Rules, chooses the method of payment and pays for the order, and (iii) the Seller confirms the Buyer’s order by displaying and / or sending order information, a confirmation message (by e-mail) and / or a VAT invoice. In cases where the Buyer disagrees with all or some of the Rules, he shall not be able to order Goods.
3.5. Before concluding an Agreement, the Seller may also send to the Buyer other intermediate approvals, for example confirmation of the received payment, etc.
3.6. The Purchase – Sale Agreement shall be valid until fulfilment of the obligations under this Agreement. The Purchase – Sale Agreement shall be considered fulfilled after the Goods are transferred to the Buyer in accordance with the procedure laid down in the Rules and laws of the Republic of Lithuania and the Buyer performs necessary payments for the Goods.
3.7. Having confirmed a Buyer’s order, the Buyer undertakes to pay the price of goods and to accept the goods ordered at the Store. After finalizing the payment, it is not possible to add additional items to the same order, however, you can order other goods by placing a new order.
3.8. The Seller may not confirm a Buyer’s order, if:
3.8.1. the Buyer fails to fulfil all the conditions of the order of goods;
3.8.2. the goods to be ordered have run out before the order is confirmed and the Seller no longer has the goods desired by the Buyer;
3.8.3. the Buyer failed to confirm his agreement with the Rules;
3.8.4. The Buyer uses the Store unfairly or there are other reasons for the impossibility of concluding the Purchase – Sale Agreement, about such other conditions the Seller shall inform the Buyer individually.
4. RIGHTS AND DUTIES OF THE BUYER
4.1. The Buyer shall have the right:
4.1.1. to buy at the Store in accordance with the Rules, other instructions of the Seller and legal acts of the Republic of Lithuania;
4.1.2. the Buyer – Consumer shall have the right to refuse the Purchase – Sale Agreement concluded at the Store by notifying the Seller thereof in writing no later than within 14 (fourteen) days in accordance with the procedure laid down in the Civil Code and the Rules;
4.1.3. to return and/ or exchange goods of inappropriate quality or assembly, and take advantage of warranties;
4.1.4. other rights provided for by Rules and/ or legal acts of the Republic of Lithuania.
4.2. The Buyer undertakes:
4.2.1. to pay the price of ordered goods and their delivery, also to make other payments (if specified when entering into the Agreement) and to accept the goods ordered;
4.2.2. to inspect and to check goods when accepting them, also to inform the Seller about the damage of a shipment, obvious defects, nature or assembly of goods that was different from that ordered by the Buyer in accordance with the procedure established by the Rules;
4.2.3. in accordance with these Rules to cover expenses of the return of goods, if they are borne by the Buyer;
4.2.4. provide correct information during registration and / or ordering Goods. If the Buyer provides incorrect information, the Seller is not responsible for the delay in delivery of the Goods or delivery of the Goods to the wrong address or the increased price of delivery of the Goods and other inconveniences for the Buyer;
4.2.5. to immediately update information, if the Buyer Registration Data or data of delivery of goods have changed;
4.2.6. not to use the Store in such a manner as to endanger proper functioning, security, integrity of the Store or restrict the possibility of others to access the Store, violate the legitimate interests and rights of the third parties;
4.2.7. to comply with the requirements specified in other Rules and legal acts of the Republic of Lithuania.
- RIGHTS AND DUTIES OF THE SELLER
5.1. The Seller shall have the right:
5.1.1. to restrict or suspend the Buyer’s access to the Store without a prior warning, also to cancel the Buyer’s registration, if the Buyer has attempted to damage the operation or stable work of the Store, and / or violated his duties. The Seller shall not be liable for any losses incurred by the Buyer;
5.1.2. to terminate the operation of the Store temporarily or altogether, to modify the Store or its separate parts, all and any of its contents, to restrict purchases made at the Store, to change the website address of the Store, to limit the number of registered Buyers without a prior notice to the Buyer thereof. The Seller shall not be liable for any adverse consequences on the Buyer caused by such actions;
5.1.3. to change the Rules, the prices of goods, purchase terms and conditions or any other Store-related instructions, publishing such changes at the Store.
5.2. The Seller undertakes:
5.2.2. if for any reason a Seller is unable to sell the ordered product to the Buyer, it must refund the purchase price of the product/the whole order no later than 14 (fourteen) days.
- PRICES AND PAYMENT FOR GOODS
6.1. The prices of goods shall be indicated in the Store and / or the order in the euro inclusive of value added tax.
6.2. Goods shall be sold to the Buyer at the prices valid at the time of placing the order at the Store. The total price of the goods, applicable taxes or fees and the amount payable for the goods shall be displayed to the Buyer having formed a basket of goods. If the Buyer disagrees with the specified price, he cannot continue payment procedure for the Goods and placing the order.
6.3. The price of goods shall not include the price of delivery of the goods and the price of other services, which the Buyer may order from the Seller. Unless specified otherwise, the service of delivery of goods and other services shall be paid and their price shall be indicated in the orders.
6.4. Purchase documents – order information and VAT invoices shall be presented to the Buyer electronically in the Buyer’s account, or by email when Buyer does not create an account which the Buyer can use to download and / or print them or by email when Buyer does not create an account. Electronic purchase documents are valid without signature.
6.6. Due to the human mistakes or system errors, there may be cases when the prices quoted in the Store's offer are incorrect or erroneous (e.g., unusually small or large for this type of goods, different from the normal price in the market for the several times and etc.). Should the Seller find mentioned price mistake or error at the Store, the Seller shall immediately inform the Buyer thereof. In this case, the Order is not confirmed or annulled if it has already been confirmed, and the Buyer is given the opportunity to cancel the order or reaffirm the order at a appropriate price.
- DELIVERY OF GOODS
7.1. Goods shall be delivered in the Republic of Lithuania. The possible methods of delivery of goods to the Buyer shall be listed after the Buyer forms his basket of goods and enters his delivery address.
7.2. Delivery of Goods shall be a paid service. Shipping prices in Lithuania are indicated in the offers of Goods.
7.3. The delivery price shall be displayed to the Buyer at the end of the order process, before choosing the payment method and / or making a payment. The price of delivery of goods shall be paid in advance, along with the payment for goods.
7.4. Goods shall be delivered to Buyers no longer than 30 calendar days from the confirmation of the order. The Buyer may also be informed individually of a different time of delivery of goods. In cases when the ordered Goods are not in the Seller's warehouses, the Goods have expired or other objective reasons occur, the Goods may not be delivered within the terms of delivery specified in the Rules and / or elsewhere in the Store, as well as individually specified to the Buyer. The Seller undertakes to make effort to deliver goods within the shortest possible time.
7.5. When ordering Goods, the Buyer shall specify the exact place of delivery of goods and create suitable conditions for unloading the goods (unlock gates, lift a boom barrier, open the door, etc.).
7.6. The Goods shall be unloaded at the place indicated by the Buyer. If goods need to be moved or carried to a place other than the place of unloading indicated by the Buyer, the Buyer shall take care of such moving or carriage of goods himself.
7.7. If the Buyer fails to let the Seller’s representative in at the address of unloading of goods specified in the Buyer’s order at the agreed time of delivery and 10 (ten) minutes after this time, the shipment shall be considered undelivered at the fault of the Buyer. In such a case, goods ordered by the Buyer shall be returned to the nearest Goods Distribution Point and the Seller’s representative shall agree with the Buyer on the closest delivery date possible. The goods shall be stored until such agreed delivery date, however, no longer than for 3 days. After the deadline has passed, the Buyer’s order shall be cancelled. The Buyer, who wants the Seller to re-deliver the ordered goods, shall pay the Seller for re-delivery of goods at the newly agreed time according to tariffs of the first delivery of goods.
7.8. When accepting goods, the Buyer shall check the condition of the shipment, the quantity, quality and assortment of goods. Having noticed that shipment packaging is damaged, but there are no discrepancies in the quantity, quality or assortment of goods, the Buyer shall mark the packaging damage in the delivery confirmation form or the forms presented by the person having delivered the shipment. In such a case goods shall be considered delivered in a damaged packaging, but their quantity, quality and assortment shall be considered in line with conditions of the Purchase – Sale Agreement, and goods shall be deemed to have been delivered properly.
7.9. Having determined that there are discrepancies in the quality and / or assortment of goods, the Buyer cannot accept the good which fails to meet the quality and/or assortment of goods. The Buyer shall indicate his refusal to accept the good and list the discrepancies found in the shipment delivery confirmation form and / or by completing the forms submitted by the person having delivered the shipment. Should any discrepancy in quantity of the goods be determined, the Buyer shall also indicate this in the shipment delivery confirmation form and / or by completing the forms submitted by the person having delivered the shipment.
7.10. If the Buyer accepts a shipment without making any comments, goods shall be considered delivered in an undamaged packaging, the quantity, quality and assortment of goods shall be considered to be in line with the terms of the Purchase – Sale Agreement and additional services related to the sale and delivery of goods shall be considered to have been carried out properly.
7.11. Having delivered goods to the address indicated by the Buyer, goods shall be considered transferred to the Buyer, regardless of whether or not the goods were actually accepted by the Buyer or any other person, who accepted the goods at the specified address. If the Buyer could not pick up goods himself, and the goods were delivered to the specified address, the Buyer shall not have the right to file any claims with the Seller regarding the delivery of goods to a wrong person.
7.12. The Seller shall be released from liability for violation of terms of delivery of goods, if goods were delivered to the Buyer or were delivered late at the fault of the Buyer or for circumstances within the Buyer’s control.
- QUALITY AND WARRANTY OF GOODS
8.1. General properties of goods being sold shall be provided in the Store next to the product description of each item. If the characteristics or properties of goods indicated in the product name or the description differ or contradict each other, information presented in the product description shall be considered correct.
8.2. The goods in the photos published in the Store may not correspond in color, shape or other parameters to the actual size, shape and color of the goods due to the characteristics of the electronic devices used by the Buyer or other technical reasons, as well as reasonable discrepancies in appearance.
8.3. The expiration date of the product is indicated on the packaging and product description.
8.4. If goods are of poor quality, the Buyer shall have the right to keep defective goods and to recover a part of the price paid for such goods having agreed with the Seller thereon.
- RIGHT TO REFUSE THE AGREEMENT. RETURN OF GOODS
9.1. The Buyer-consumer shall have the right to refuse the Purchase – Sale Agreement concluded by electronic means of communication without giving a reason therefor within 14 (fourteen) days from the date of delivery (receipt) of goods, or if the Buyer-consumer has ordered more than one product in a single order and products are delivered separately – from the day of delivery (date of receipt) of the last product, or if goods are delivered in different batches or in parts, - from the date of delivery (receipt) of the last batch or part, except for the agreements listed in clause 2 of Article 6.22810 of the Civil Code. The Buyer may refuse the Agreement by electronic means of communication by sending a notice on the refusal of the Purchase – Sale Agreement to the Seller by e-mail: (email@example.com). The Buyer’s notice shall clearly indicate the Buyer’s refusal of the Agreement. The Buyer shall also provide a purchase document (invoice, receipt, etc.), presenting this document to the Goods Distribution Point or by sending its copy together with the notice of the refusal of the Agreement, evidencing that the goods were purchased from the Seller. When purchasing several goods under a single Agreement, his right of refusal shall be valid in respect of both all the goods and one or more products. Conditions laid down in clauses 9.2 – 9.8 below shall apply when goods are returned by a Buyer-consumer.
9.2. Goods shall be returned to the Seller not later than within 14 (fourteen) calendar days from the day of sending a message on refusal of the Purchase – Sale Agreement to the Seller. The Buyer shall be responsible for properly packaging goods for return. The Buyer shall bear direct expenses of the return of goods, unless the Seller instructs the Buyer otherwise having received a notice on the refusal of the Agreement.
9.3. The Buyer shall return goods only through intermediaries (couriers) at his own choice. The address for delivering the Goods: Martinavos str. 8, LT-54475 Kaunas, Neveronys, the Republic of Lithuania, Logistics terminal KAUNO LOGISTIKOS CENTRAS
9.4. Money for the goods returned, including the amounts paid by the Buyer for the delivery for the ordered Goods, shall be returned to the Buyer after the goods are returned to the Seller. In cases where only a part of the purchased goods is returned, delivery expenses shall not be reimbursed. The Buyer agrees that money shall be returned to him by a bank transfer to the account which was used to make the payment.
9.5. The Seller shall not be considered to have violated conditions of return of money, if he is unable make a transfer at the fault of the Buyer (e.g. inaccurate data, etc.).
9.6. Having purchased goods of poor quality, the Buyer may ask to exchange goods of inappropriate quality with appropriate goods, to reduce the price of goods or to return goods and recover the amount paid therefor. Goods of poor quality shall be exchanged or returned in accordance with the procedure of these Rules and legal acts of the Republic of Lithuania.
9.7. The Buyer shall act in accordance with the following conditions when returning goods:
9.7.1. the goods returned shall be in their original packaging or in another orderly package;
9.7.2. goods shall be unused, marketable (with undamaged labels, unremoved protective films, etc.). Returned goods of poor quality shall not be subject to requirements of this clause);
9.7.3. the goods returned shall come in the same assembly as received by the Buyer;
9.7.4. when returning goods, Buyer shall submit to the Seller the purchase document issued by the Seller and the order confirmation sent by the Seller by e-mail.
9.8. If the goods returned are damaged, disorderly and/or inappropriately packaged or not in full composition, the Seller shall have the right to refuse to accept the goods returned and to return the money paid by the Buyer for the goods being returned.
- DISCOUNT AND PROMOTIONS
10.1. The Seller may initiate various promotions or apply discounts at the Store at its own initiative.
10.2. Detailed information related to discounts or promotions shall be available at the Store during a specific promotion or discount period.
10.3. When the Buyer purchases a product for which the Seller provides a certain discount or gift, and the Buyer exercises the right to return the product, only the amount actually paid for the product is refunded to the Buyer.
10.4. The seller has the right to unilaterally, without separate notice, change the conditions of discounts, as well as cancel them. Any changes or cancellations of the terms and conditions of the discounts are effective from the moment of their publication.
- LIABILITY OF THE PARTIES
11.1. The Buyer shall be liable for the correctness of the Registration Data. If the Buyer fails to provide accurate Registration Data and / or to update them in a timely manner, the Seller shall not be liable for resulting consequences.
11.2. The Buyer shall be liable for transferring the Registration Data to third parties. If a third person uses the services provided by the Store or purchases goods or services at the Store having logged in to the Store using the Buyer’s login data, the Seller shall consider this person the Buyer, and the Buyer shall be liable for all the obligations arising therefrom.
11.3. The Seller shall be exempted from any liability in cases where losses arise due to the fact that the Buyer failed to read the Rules and/or the Purchase – Sale Agreement despite the Seller’s recommendation and his duty to do so, even though he was provided with such a possibility.
11.4. The parties understand that the Store may be malfunctioning, therefore the Seller shall be liable for malfunctioning of the Store just as much as the resulting direct losses incurred by the Buyer, if they formed by deliberate actions of the Seller.
11.5. If the Seller’s Store has links to websites of other companies, institutions, organizations or persons, the Seller shall not be liable for information contained therein or activities carried out, it shall not supervise over or control those websites, and shall not represent those companies or individuals.
11.6. In case of damage, the guilty party shall reimburse the other party’s direct losses only. Penalties are not reimbursed.
11.7. The Seller shall not be liable for a default on the Purchase – Sale Agreement and/or a failure to deliver goods or late delivery of goods, where this happened at the fault of third persons, or for circumstances, which the Seller could not control or reasonably foresee at the time of conclusion of the Purchase – Sale Agreement, and could not prevent the occurrence of these circumstances or their consequences (force majeure). Where the said circumstances last longer than 1 (one) month, the parties may terminate the Purchase – Sale Agreement by their mutual agreement.
- PROVISION OF INFORMATION
12.1. The Seller shall send all messages and other information to the Buyer to his specified e-mail address. This information shall be considered received by the Buyer within 3 (three) hours from the moment of its sending.
12.2. The Seller shall not be liable for any malfunctions in the Internet connection or disruptions in networks of e-mail service providers for which the Buyer was unable to receive e-mails of the Seller.
12.3. The Buyer shall send all notices, claims, applications and questions using the contacts specified in these Rules and the contact details indicated under the “Contacts” https://korme.lt/pages/contact section of the Store.
- FINAL PROVISIONS
13.1. All information provided on the Seller’s website, including, but not limited to these Rules, information about the Seller, offered goods and services, and their properties, procedure of implementation of the Buyer’s right to refuse the Purchase – Sale Agreement, warranty services provided by the Seller and warranties (if provided) shall be deemed to have been submitted to the Buyer in writing.
13.2. The Rules and the Purchase – Sale Agreement concluded by the Buyer and the Seller shall be subject to law of the Republic of Lithuania.
13.3. The Seller may at any time assign its rights and duties arising out of these Rules to any third persons without obtaining the Buyer’s consent thereto or notifying him thereof.
13.4. All disagreements between the Buyer and the Seller regarding the Rules shall be solved by negotiation. If the parties fail to resolve disputes by negotiations within 15 (fifteen) days, disputes shall be finally settled in accordance with the procedure established by laws of the Republic of Lithuania.
13.5. The Buyer-consumer may submit requests and / or a complaints regarding the goods or services purchased at the Store with the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, by phone: +370 5 262 67 51, by fax: +370 5 279 1466, by e-mail: firstname.lastname@example.org, on the website of the Authority at www.vvtat.lt) or by completing an application form on the Electronic Consumer Dispute Resolution Platform at http://ec.europa.eu/odr/. This condition shall not apply to Buyers – Entrepreneurs.
13.6. These Rules shall enter into force from 1st of December, 2022.